FAQ's

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standard orders are typically processed between 1-3 business days. Express delivery is available for all items unless made to order, which if ordered before 1pm will be dispatched the same working day.

Please email us if you have any questions about your order or if something is really urgent!

 

HOW AND WHERE ARE YOUR PRODUCTS MADE?


All of our products are illustrated by Fay at the Print Circus studio in Staffordshire, using a mixture of traditional art and design, illustrative techniques.  All of our products are made in the UK, our relationships with our suppliers are so important to us!  We know our products are luxurious and the best the can absolutely be.

Our paper products are printed onto FSC accredited stocks. Most of our paper products and components are made using GF Smith papers. 

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please check with your local customs office about rules and regulations that may apply to you.

 

IS MY TRANSACTION SECURE?

Your privacy and safety whilst shopping on our site is our top priority. Your personal data is safe and secure and will never be sold on to a third party. Transactions on our site are secured to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system. Please see our privacy policy for more information.

 

WHAT IS YOUR RETURN AND REFUND POLICY?

Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Only items which are returned in perfect condition can be refunded. Bespoke work and commissions are non-refundable. Please see our returns policy page for more detailed information.

 

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.

While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to contact us about your interest in our products and we'll notify you by email the date the item is expected back in stock.

 

ARE YOU ENVIRONMENTALLY FRIENDLY?

We are forward thinking and serious about environmental issues, and our responsibility as a supplier. Our stationery is printed on FSC certified paper stock and recycled materials. We re-use  and recycle our packaging wherever possible and we only use local suppliers. We use as little plastic as possible in packaging, and we are always looking for ways to improve. 

 

CAN I FIND YOUR PRODUCTS IN STORES OR LOCALLY?

Print Circus products are stocked by only the most beautiful stores, all around the UK and a few dotted world wide. Please take a look at our Stockists page for more information.

 

WHAT KIND OF PAPER DO YOU PRINT ON?

Our greeting cards and poster prints are printed on heavy weight 280gsm / 300gsm GF Smith Callisto & our giclee prints are printed on enhanced matte fine art paper to give the most beautiful finish and colour possible .

 

WHAT PRINTING PROCESSES TO YOU USE?

Our greeting cards & poster prints are all digitally printed and our fine art prints are giclée printed.

 

ARE YOU AVAILABLE FOR COMMISSIONS / BESPOKE WORK?

As well as being a brand we also act as a design studio and are available to take on custom design and illustration work on a limited basis. Please email the studio directly  with as much detail as possible and we will get back to you within 48 hours.

 

HOW LONG DO COMMISSIONS TAKE?

The time it takes for bespoke work depends on the scope of each project. Please contact us for more information.

 

I’D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A PRICE. WHERE DO I GO FROM HERE?

There is lots of information and a price guide on the commissions page. You can also use the contact form to get in touch with us, or e-mail us directly at hello@printcircus.co.uk.